FlowMind
Contact Login
Introducing a New Category

Operations Intelligence.

The missing layer between your tickets and your infrastructure.

Autonomous Investigations Ticket in, diagnostic running. No prompts
Cross-Domain Correlation Network + Security + Cloud
Zero-Touch Delivery Report appears in your ticket automatically
Talk to Us
Ticket System
TRIGGER
ServiceNow Ticket Out · Work Note In
Ticket
Work Note
Intelligence Layer
FlowMind
Scope Orchestrate Synthesize
Diagnostics
Data
Integrations
Cisco
Meraki Network
Microsoft 365 Cloud
Fortinet
FortiGate Security
120s To Diagnostics Report
30x Faster Resolution
3 Domains Correlated
0 Clicks Required
1990s Business Intelligence emerged
2000s Customer Intelligence emerged
2020s IT Operations had… nothing.

"Business had Tableau. Sales had Salesforce.
IT Operations had five browser tabs."

Operations Intelligence is the platform layer between your tickets and your infrastructure. FlowMind is the first platform built for it.

The Transformation

From manual chaos to automatic clarity

The Old Way 55 min

Average time for Tier 2 diagnostics

  • 4 siloed dashboards to check
  • Manual correlation required
  • 40% wasted diagnostics
  • New UI for every vendor
With FlowMind 120 sec

Average time to full diagnostics report

  • Zero dashboards to open
  • Autonomous cross-domain correlation
  • Only relevant diagnostics run
  • Results appear in ServiceNow

The Timing

Why Now?

If this problem is so obvious, why hasn't someone solved it before? Because they couldn't.

November 2022

The LLM Moment Changed Everything

Before Large Language Models, the technology to build Operations Intelligence didn't exist. Rule-based systems couldn't handle infinite ticket variety. Machine learning couldn't reason across domains.

Read unstructured tickets and understand symptoms

Reason about which diagnostics to run across vendors

Correlate findings across network, cloud, and security

Explain findings in plain language

Why Legacy Vendors Can't Catch Up

Locked in Their Silo

Cisco built Meraki for Meraki. Microsoft built Admin Center for M365. Cross-domain correlation isn't a feature—it's a different architecture.

Wrong Incentives

Every vendor wants you in their console, using their tools. Building a platform that sends insights to ServiceNow goes against their model.

Not Built for LLMs

Legacy platforms were architected before the LLM moment. Retrofitting AI onto a 10-year-old architecture is like putting a jet engine on a bicycle.

18-Month Cycles

Enterprise vendors ship major features on 18-24 month cycles. By the time they recognize Operations Intelligence, the market will have moved on.

FlowMind was built after the LLM moment, for the LLM moment.

No legacy architecture. No single-vendor business model to protect. No 18-month release cycles. The problem was obvious for a decade. The solution became possible in November 2022.

Our Story

Built by network veterans. Powered by GenAI.

AB

Allan Baw

Co-Founder & Product

MG

Mike Gallagher

Co-Founder & CEO

The Foundation

Allan and Mike have decades of experience building networking and infrastructure companies. Most recently, they built SpiderCloud Wireless, creators of enterprise small cell systems that power indoor venues across the world.

Divergent Paths

After SpiderCloud, their paths diverged. Allan became CEO of an ML/AI company developing digital biomarkers for mental healthcare. Mike became President of Exium, a SASE company. Both continued building at the intersection of networks and intelligence.

The ChatGPT Moment

In 2023—just months after the ChatGPT moment of November 2022—one of Allan's investors asked him to evaluate an LLM AI company. Allan immediately understood the technology's transformative potential and started learning and building.

Learning by Building

Allan built an iOS app using GenAI to answer questions from YouTube videos. Then he went deeper, creating a GenAI product for leading researchers and scientists at Northwestern, NYU, and the University of Chicago.

FlowMind is Born

In 2025, Allan recognized that he could combine his newfound GenAI building expertise with his decades of networking domain knowledge. He teamed up with Mike Gallagher, and together they created FlowMind Networks—the world's first Operations Intelligence platform.

"We've spent our careers building network infrastructure. Now we're building the intelligence layer on top of it."

Autonomous Operations Intelligence

No prompt. No click. Just answers.

While chatbots wait for questions, FlowMind already investigated.

Ticket Created INC0042891
automatic
FlowMind Scopes Reads symptoms
zero clicks
Cross-Domain Correlation 3 systems · 120 sec
delivered
Work Note Appears In ServiceNow
ServiceNow — INC0042891
INC0042891 In Progress
"Teams calls keep dropping for our sales team. Audio cuts out mid-call. Happening since yesterday."
Operations Intelligence — AUTONOMOUS DIAGNOSTICS REPORT
Teams call quality degradation caused by wireless packet loss + QoS throttling

Wireless congestion on Sales-Floor-AP2 triggers packet loss. When users retry, WAN utilization spikes. QoS policy then throttles UDP (Teams audio/video), causing call drops.

Cross-Domain Correlation
M
Meraki AP packet loss 15%
F
Fortinet QoS throttling UDP
365
Microsoft 365 34% calls "Poor"
Triage Complete
Correlated across Meraki, Fortinet, and M365
120 seconds
vs 55 min manual 0 clicks · 0 logins · 0 dashboards
Not a chatbot. No prompts needed.
AI Chatbot
  • Waits for user to ask a question
  • Suggests single-system checks
  • User must interpret and act
vs
FlowMind
  • Watches tickets autonomously
  • Correlates across 3+ systems
  • Delivers diagnostics report to ServiceNow

How It Works

Three steps. Zero clicks.

Scope Autonomously.

No prompt needed. FlowMind reads the ticket the moment it arrives, understands symptoms, and scopes the investigation—without anyone asking.

Correlate.

It orchestrates network, security, and cloud simultaneously. It connects packet loss in Meraki to QoS policies in Fortinet to call quality in M365.

Deliver.

Results appear in ServiceNow work notes. Techs don't learn a new UI. The intelligence just appears where they already work.

Common Questions

"But What About...?"

You're already thinking it. Let's address it directly.

Your RMM monitors devices. FlowMind investigates tickets. RMM tells you a device is offline or a threshold was crossed. It doesn't read your ServiceNow ticket, investigate across Meraki and M365 and Fortinet, correlate findings, and deliver a diagnostics report. That's a different job—and no RMM does it.

RMM
Alerts when thresholds cross
FlowMind
Investigates when tickets arrive

AIOps platforms show engineers their data. FlowMind delivers the diagnostics report. These are powerful observability tools—for teams that write queries, build dashboards, and interpret metrics. They're not built for MSP ticket workflows, they don't integrate deeply with Meraki or Fortinet, and they don't deliver investigation reports to ServiceNow work notes.

AIOps
Engineers query dashboards
FlowMind
Triage reports arrive autonomously

Vendor dashboards show their silo. FlowMind connects the dots across all three. Meraki Dashboard is excellent—for Meraki. M365 Admin Center is excellent—for M365. But when a Teams call quality issue involves wireless packet loss AND a QoS policy AND M365 service health, no vendor dashboard connects those dots. That's the cross-domain correlation gap.

Vendor Tools
One silo at a time
FlowMind
All silos, one diagnostics report

Copilots answer questions you ask. FlowMind answers questions you didn't have to ask. Copilots are assistants—you prompt them, they respond. FlowMind is autonomous—it reads your tickets, investigates your infrastructure, and delivers answers without prompting. Copilots also can't access your Meraki network or your Fortinet firewall. FlowMind can. And when 10 P1s land at once, FlowMind triages all 10 simultaneously—something no chatbot architecture can do.

Copilots
You prompt, it responds
FlowMind
Ticket arrives, report appears

ServiceNow ITOM maps your infrastructure. FlowMind investigates your tickets. ITOM is powerful for discovery, CMDB, and event management—but it's enterprise-focused, expensive, and doesn't have the deep Meraki/M365/Fortinet integration that MSPs need. FlowMind is purpose-built for MSP ticket workflows with zero-config intelligence.

ServiceNow ITOM
Enterprise CMDB & discovery
FlowMind
Zero-touch ticket investigation

Your next P1 is 120 seconds away from a full diagnostics report.

Autonomous diagnostics. Cross-domain correlation. Zero-touch delivery to ServiceNow.